The short version:
Receive and process telephone calls for emergency and non-emergency calls.
Dispatch and coordinate EMS resources.
Provide medical instructions to callers and scene information to EMS crews.
Coordinate with other public-safety agencies.
Emergency Medical Dispatchers (EMD’s) are highly trained, detail-oriented personnel specifically trained and certified in interrogation techniques, Pre-Arrival Instructions, and call prioritization.
The EMD has been recognized as an essential component of effective EMS systems. Proper and timely training as well as a sound Medical Protocol are what help EMD’s deliver quality care to the calling public with emergency medical needs.
Our dispatchers work 12 hour shifts. These include 7am to 7 pm, 7 pm to 7am, 9 am to 9 pm, and 9 pm to 9 am, and are off every other Saturday/Sunday.