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  2. FAQ

FAQ

General Information

The short version:

Receive and process telephone calls for emergency and non-emergency calls.

Dispatch and coordinate EMS resources.

Provide medical instructions to callers and scene information to EMS crews.

Coordinate with other public-safety agencies.

Emergency Medical Dispatchers (EMD’s) are highly trained, detail-oriented personnel specifically trained and certified in interrogation techniques, Pre-Arrival Instructions, and call prioritization.

The EMD has been recognized as an essential component of effective EMS systems. Proper and timely training as well as a sound Medical Protocol are what help EMD’s deliver quality care to the calling public with emergency medical needs.

Our dispatchers work 12 hour shifts, 7am to 7 pm and 7 pm to 7am. They are off every other Friday/Saturday/Sunday.